Privacy Policy

Last updated: 22 March 2026

1. Introduction

GraphRetail ("we", "us", "our") operates the graphretail.com website and the GraphRetail platform. This privacy policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

We collect the following types of information:

  • Account information: Your name, email address, company name, and store details when you create an account.
  • Usage data: How you interact with our platform, including pages visited, features used, and actions taken.
  • Transaction data: Sales records, invoices, inventory data, and other business information you enter into the platform.
  • Customer data: Information about your customers that you store in our CRM, including names, contact details, and purchase history.
  • Device information: Browser type, operating system, IP address, and device identifiers.

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the GraphRetail platform
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Provide AI-powered features such as sales coaching, analytics, and executive reports
  • Monitor and analyse trends and usage
  • Detect, prevent, and address technical issues and security threats

4. Data Storage and Security

Your data is stored securely and we implement industry-standard security measures to protect your information. We use encryption in transit (HTTPS/TLS) and follow best practices for data protection. We do not sell your personal information to third parties.

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

  • Service providers: Third-party services that help us operate the platform (e.g., email delivery, hosting).
  • Legal requirements: When required by law, regulation, or legal process.
  • Business transfers: In connection with a merger, acquisition, or sale of assets.

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Export your data in a portable format

7. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use third-party tracking cookies or advertising cookies.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at privacy@graphretail.com.