Terms of Service

Last updated: 22 March 2026

1. Acceptance of Terms

By accessing or using the GraphRetail platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

GraphRetail provides an AI-powered retail management platform including point of sale, inventory management, invoicing, CRM, repair tracking, marketing, analytics, and related services. The Service is provided on a subscription basis with free and paid tiers.

3. Account Registration

To use the Service, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Be at least 18 years of age
  • Accept responsibility for all activity that occurs under your account

4. Subscription and Payment

The Service offers free and paid subscription tiers. Paid subscriptions are billed monthly per store. You may upgrade, downgrade, or cancel your subscription at any time. No refunds are provided for partial months of service.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorised access to any part of the Service
  • Interfere with or disrupt the integrity of the Service
  • Use automated systems to scrape, crawl, or extract data from the Service
  • Resell or redistribute the Service without our written consent

6. Your Data

You retain all rights to your data. We do not claim ownership of any content you submit to the Service. You are responsible for maintaining backups of your data. We will handle your data in accordance with our Privacy Policy.

7. AI Features

The Service includes AI-powered features that provide suggestions, analytics, and automated actions. AI outputs are provided as recommendations and should not be treated as professional advice. You are responsible for reviewing and approving any AI-generated content before use.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance with reasonable notice. We are not liable for any downtime or data loss resulting from circumstances beyond our reasonable control.

9. Limitation of Liability

To the maximum extent permitted by law, GraphRetail shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

10. Termination

We may suspend or terminate your access to the Service at any time for violation of these terms. Upon termination, your right to use the Service will immediately cease. You may request export of your data within 30 days of termination.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the new terms.

12. Governing Law

These terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of Australia.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at legal@graphretail.com.