Standard reports
Six ready-made reports — sales by staff, category and tender, repair turnaround, rework rate and a GST/BAS summary.
Reporting → Reports is six fixed reports over data you have already captured. Nothing to ask, nothing to configure — pick the report, the period and the store.
The six
| Report | What it answers |
|---|---|
| Sales by staff | Sales, units, gross, refunds, net and average basket per staff member. Active staff who sold nothing still appear, as a zero row. |
| Sales by category | Units, revenue, cost, margin and margin % per category. Ad-hoc and client-priced lines group under Uncategorised. |
| Sales by tender | What came in on each payment method, and its share. Split payments are broken back into their legs so nothing goes missing. |
| Repair turnaround | Hours from booked-in to Ready, and to pickup, per ticket and per store. |
| Rework rate | Warranty tickets as a share of everything booked in, plus tickets that went from Ready back to the bench. |
| GST / BAS | G1 total sales and 1A GST on sales for the period, with refunds taken off. |
Period and scope
Today, this week, this month, last month, this quarter, last quarter, this year, or a custom range. On the GST report the two quarter options are worded as this BAS quarter and last BAS quarter — the BAS quarters are the calendar quarters, so it is the same range under a clearer name.
Ranges are resolved in your company's timezone, so “this month” is your month rather than the server's. Every report can be run for one store or across the company, and voided sales are excluded from all of them.
Turnaround is read from the status trail
Repair turnaround does not use the last time somebody edited a ticket. It uses the status history: the first time the ticket reached Ready, and the first time it reached Collected or Paid. A ticket that was tidied up weeks later does not get a worse turnaround for it. See Statuses and workflow.
Export
Export CSV writes the rows exactly as shown — same period, same store. It applies to the five reports that produce a table; the GST / BAS summary is a handful of totals rather than rows, so its Export button stays greyed out and you read the figures off the screen.
Repair turnaround lists at most 200 tickets and rework rate at most 100. When there are more, the report says so rather than quietly showing you a part of the picture — narrow the period or the store to see the rest.
The GST report is the sales side only — G1 and 1A. There is no purchases ledger in the platform, so 1B (GST on purchases) cannot be derived and is not shown. If your company is not registered for GST, the report tells you that instead of showing zeros.
The figures require the pos.view_reports permission, held by supervisors and above by default. The GST / BAS report is stricter again: admin only. See Roles and permissions.