Repairs

The repair board, ticket anatomy and how repairs connect to POS and inventory.

Capturing customer, device, stated fault and accessories at the counter.

Recording condition with photos and notes so pickup disputes do not happen.

The seven built-in statuses, which moves between them are allowed, and how that is enforced.

There is no technician field on a ticket — what is recorded instead, and how teams use status as the queue.

Recording the parts used on a ticket, and what that does and does not do to stock.

There is no quote document or approval state — how repairs are priced in practice instead.

Repair tickets hold no deposit. Where deposits do exist, and how to take money up front anyway.

Automatic SMS and email at status changes, and customising the message text.

Maintaining a repair price list by device and fault, including bulk import.

There is no signature capture — what handover actually records, and what evidences a dispute.

Recording warranty terms and raising a rework ticket linked to the original.

There is no separate work-order document — a repair ticket already handles multi-line jobs.

There is no dedicated mail-in workflow — how to run one on ordinary repair tickets.

How a completed repair is collected and paid for at the till.