Mail-in repairs

Running mail-in on ordinary tickets

• Raise the ticket when the device arrives and photograph it immediately — with no counter conversation, the photos are your only record of how it turned up
• Use the customer's email and phone on the ticket so status changes reach them; they cannot walk in to ask
• Use the pickup note to record the return address or tracking number
• Take payment before returning it — an invoice with an online payment link suits a customer who is not in front of you. See Sending invoices