Pickup and handover

There is no signature capture — what handover actually records, and what evidences a dispute.

There is no signature capture

Nothing in the platform captures a customer signature — not at intake, not at pickup. There is no signature field on a repair and no signing surface in the interface.

What handover does record

  • A post-repair checklist, the counterpart to the condition checklist taken at intake
  • A pickup note
  • An estimated pickup date set earlier in the job
  • The move to Collected, recorded in the ticket history with the staff member who made it

The condition checklist and intake photos are what evidence a dispute about the device's state, in place of a signature. See Device intake and photos.

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