Assigning technicians
There is no technician field on a ticket — what is recorded instead, and how teams use status as the queue.
There is no technician assignment
A repair ticket does not carry a technician. The repairs table has no technician column, so there are no per-technician queues, no workload view and no per-technician throughput reporting.
What is recorded instead
A ticket records the staff member associated with it, and every status change is written to the ticket's history with the staff member who made it. So who moved this ticket, and when is answerable — but whose bench is it on is not something the system tracks.
In practice, teams use the status itself as the queue: everything at Diagnosing or In Progress is live work. See Statuses and workflow.
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