Troubleshooting & Support
Fixes for the problems that come up most, and how to reach a human.
Common issues
The handful of problems that account for most support requests, and their fixes.
Login and password reset
Recovering an account, resetting a password and unlocking a staff PIN.
Printers and hardware
Receipts not printing, scanners not reading and drawers not opening.
Email delivery problems
Invoices and campaigns not arriving — diagnosing SMTP, SPF and spam filtering.
SMS delivery problems
Messages not landing, number formatting and carrier filtering.
Browser support and offline behaviour
Supported browsers, what works on tablets, and what happens when the network drops.
Contacting support
How to reach us, what to include, and expected response times.
Release notes
What changed in each release of the platform.
Still stuck? We answer every message.Contact support