Email delivery problems

Invoices and campaigns not arriving — diagnosing SMTP, SPF and spam filtering.

Work through these in order.

  1. Is email switched on? There is a master enable flag alongside the SMTP settings. If it is off, nothing sends.
  2. Are the SMTP details complete? Host, port, user, password, from-address and the secure flag all need to be right.
  3. Are you an admin? Only admins can read or change mail settings, so a non-admin cannot check them.
  4. Check the from-address domain. Mail sent as a domain whose SPF and DKIM records do not authorise your server is the usual cause of silent spam-filtering.

Everything that leaves by email depends on this: invoices, repair notifications, email campaigns, emailed receipts and the scheduled auto report.

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