Common issues
The handful of problems that account for most support requests, and their fixes.
"I can't add anything to the cart"
The till is closed or on break. Both adding items and pressing Pay are blocked until it is open. See Registers and shifts.
"The module is greyed out with a padlock"
Your plan does not include it. Clicking shows what is needed. See Plan limits.
"Today's figures look wrong"
Check the company timezone on your profile. Every date window resolves in it, so a wrong timezone shifts every "today" in the platform.
"The refund screen won't let me pick individual items"
That is by design — refunds are whole-sale only. Use an exchange for a partial return. See Refunds and returns.
"A sale failed and I don't know what was applied"
Nothing was. A sale that fails to record changes nothing — the drawer, the repair, the gift card and the stock are all left alone, and the cart is kept so you can try again.
"Margin looks too good"
Products with no recorded cost contribute zero to COGS. Populate cost before trusting margin.