Quotes and customer approval
There is no quote document or approval state — how repairs are priced in practice instead.
There is no separate quote document
A ticket carries the repairs being done and a total, but there is no quote that is issued, sent and formally approved, and no approval state recorded against the ticket.
How pricing works in practice
Repairs are priced from your imported repair price list, and the ticket total follows from the repairs selected. Overriding a repair price away from the list requires a supervisor or admin PIN, so a discounted job is attributable.
Talking the price through with the customer is a conversation to have before the work starts; the Diagnosing status is the natural point for it. See Repair pricing.
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