SMS provider

Enabling outbound SMS, sender configuration and per-message billing.

Outgoing SMS is sent through Twilio. The credentials are yours: an account SID, an auth token and a from-number, stored against your company.

All three are required

If any one of the SID, token or from-number is missing, SMS is treated as not configured and nothing is sent.

Opt-outs are honoured

A number that has opted out of messages from your company is checked before sending. Opt-out is per company, so opting out of one business does not affect another.

Numbers in logs are masked

Phone numbers are masked where they are logged. A log entry outlives the customer record it came from, so the full number is not written into it.

Where SMS is used

Repair status notifications and SMS marketing campaigns. See Customer notifications and SMS campaigns.

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