Invoicing overview

How invoices are created, numbered, issued and reconciled.

An invoice moves through a small set of states. It is created as a draft, and from there it can be sent, viewed by the customer, partially paid, paid, or fall overdue.

StatusMeans
draftCreated, not yet issued
sentIssued to the customer
viewedThe customer has opened it
partially_paidSome money received, a balance remains
overduePast its due date and still owing
paidSettled
Invoicing — status badges
DraftCreated, not yet issued. Never chased.
SentIssued to the customer.
ViewedThe customer has opened it.
PartialSome money received, a balance remains.
OverduePast its due date and still owing.
PaidSettled.
VoidCancelled. Drops out of the reminder sequence.
The badges exactly as the invoice list renders them, in the light theme. Two details worth knowing: a part-paid invoice is labelled Partial, not "Partially paid", and Void is struck through. Source: InvoicingModule.tsx (STATUS_LABELS, STATUS_STYLES) and invoicing.module.css.

What "outstanding" means

Outstanding is calculated as the total less what has been paid and less anything credited, and it never goes below zero. Credit notes therefore reduce what a customer owes rather than sitting beside it. Draft invoices are counted separately and are not part of outstanding.

Open in the app
Still stuck? We answer every message.Contact support