Communications log
Where each kind of message is logged — on the repair ticket, in Marketing, or on the customer record.
Messages are logged where they are sent from rather than in one combined thread:
- Repair notifications are logged on the ticket — channel, recipient, subject and body, the status change that triggered it, whether it succeeded and who was responsible
- Campaigns are tracked in Marketing, with opens, clicks and unsubscribes
- Notes against a customer are held on their record
A failed send is recorded as a failure with its error rather than disappearing.
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