Customer privacy requests
Handling access, correction and deletion requests for customer data.
A customer record cannot be hard-deleted. Sales, repairs and invoices reference the customer, and deleting the row would either fail or — far worse, if it cascaded — destroy the trading history attached to it. Erasure therefore anonymises the record instead.
What erasure does
The record is marked erased and its personal details are removed. From that point it is excluded from customer lists, counts, revenue totals, visit totals and top-customer reporting. The sales and repairs that referenced it keep their integrity, so your accounts still add up.
Erasing twice
A record that has already been erased reports itself as erased rather than being processed again.
Your own data
For exporting or deleting your company'sdata rather than a customer's, see Data and privacy.