Purchase and repair history
How a sale or ticket attaches to a customer, and why attaching at the counter matters.
Sales attach to a customer when one is selected at the counter, and repair tickets carry their customer from intake. Total spent and visit count on the record are maintained from that trading history.
This is why attaching the customer at the till matters — an unattached sale counts towards the shop's takings but not towards that customer's history. See Customer lookup at the counter.
Still stuck? We answer every message.Contact support