Email and SMTP
Connecting your own outgoing mail server and verifying deliverability.
The platform can send through your own outgoing mail server. The settings held are the host, port, username, password, the from address, whether the connection is secure, and a master switch for whether email is enabled at all.
Only admins can read these settings, and only admins can change them. Reading is restricted even though the password is masked, because the host and username alone identify your mail provider and account. Write access is restricted because repointing the host, user and password would let mail be sent as you.
Secrets are never returned
The password and any provider API keys are treated as sensitive and are not sent back when the settings are read. You can replace a secret; you cannot read one back out.
If email is not configured
Nothing that relies on outgoing mail will work — invoice delivery, repair notifications, campaigns and receipts by email all depend on it. See Email delivery problems.