Bookings overview
What online bookings are, how a booking reaches you, and what you can do with it.
Online bookings let a customer pick a time on your own website instead of ringing up. You paste a small snippet onto your site; the booking page itself is hosted here, at a private address carrying your shop's booking link. Setting that up is covered in Putting the widget on your site.
Where bookings live
Bookings is its own module in the sidebar, sitting just above Repairs. It has two views: the Diary, which is the list of what is booked, and Settings, where the hours, services and the booking link are configured.
If you have been using online bookings for a while, this is where they went. Nothing was reset — your booking link, hours, services and every booking you have taken are exactly as you left them, and any embed already on your website carries on working untouched.
What a booking is — and is not
A booking reserves a time. It is not an order, and the module does not price anything: turning a booking into work you can charge for means raising a repair ticket from it, described in Turning a booking into a repair.
Who can see and action bookings
Reading the diary needs bookings.view; confirming, cancelling or marking a no-show needs bookings.manage. Both are switched on by default for staff, supervisors and admins — the same people who could work bookings when they lived inside Repairs — and both can be turned off per role on the access screen. Changing the settings is admin only, whatever the access screen says, because those settings hand out the link the public books through. See Access levels.
No deposit is taken and no card details are captured. A booking reserves a time and nothing else.
Bookings live in the diary. There is no Google, Outlook or iCal feed to subscribe to, so the diary is where you look.