Glossary

Plain-English definitions of the terms used throughout the platform and these docs.

Term	Means
Company	Your account. Owns stores, staff, products and customers.
Store	One shop. Holds its own stock, registers, sales and tickets.
Register	A till session — opened with a float, closed with a count.
Float	The cash a register starts the day with.
Variance	The difference between counted cash and expected cash at close.
Tender	A way of paying: cash, card, EFTPOS, gift card, store credit.
Split payment	One sale settled with two tenders.
Surcharge	A percentage added for using a particular tender.
Held sale	A parked cart, so the counter is free for the next customer.
Exchange	Returned lines as negative lines on a new sale — how a partial return is done.
Adjustment	Setting a stock quantity to a new figure, with a reason.
Stocktake	Counting stock and booking the difference against the system count.
Transfer	Stock moving between stores. Pending until the receiver accepts.
Special order	An item brought in for one customer or repair.
Low-stock threshold	The level at or below which a product is flagged as low.
Ticket	One repair job, from intake to paid.
COGS	Cost of goods sold — quantity sold multiplied by product cost.
Credit note	An amount credited against an invoice, reducing what is owed.
Dunning	The automatic reminder sequence chasing an unpaid invoice.
Audience	A saved segment of customers a campaign sends to.
PIN gate	The keypad that attributes a sensitive action to a staff member.
Erasure	Anonymising a customer record. Not a deletion — history is preserved.

Still stuck? We answer every message.Contact support