Raise your first repair ticket

Before the first ticket, import your repair prices — the list starts empty on purpose. See Data import.

1. Raise the ticket. The intake wizard walks eight steps: brand, model, generation, repairs, device info, condition, customer, summary.
2. It starts at Received. Move it to Diagnosing when a technician picks it up.
3. Allocate parts from stock. If a part is not held, raise a special order and move the ticket to Waiting Parts.
4. Move to Ready when the work is done. Status changes can notify the customer, and every notification is logged on the ticket.
5. Take payment at the till. The POS knows what is owed. Collected and Paid close the job.

Only certain moves between statuses are allowed, and the rule is enforced on the server. See Statuses and workflow.