Uncollected goods
Devices nobody came back for — the written notice, the earliest date you may dispose of one, and the record of what happened to it.
Some devices are never collected. Repairs → Uncollected is the register for them: what has been sitting too long, the written notice you gave the customer, the earliest date you are allowed to do anything with the device, and what eventually happened to it.
Every state regulates uncollected goods differently and the rules change. The tab records what you did and when, and works out dates from the rules it holds — it does not tell you that disposing of a device is lawful. Where the rules are not settled here, it says so rather than inventing a date. Check with your own regulator before you sell or destroy anything.
The queue
The Not collected filter lists finished repairs that have been waiting 30 days or more, oldest first. Each line shows how long it has been waiting, and what is still owing on the job. The clock starts when the ticket moved to Ready — or, where that was never recorded, from when the ticket was last touched. Switch the age filter to 60, 90 or 180 days to work the worst cases first.
| Filter | What it shows |
|---|---|
| Not collected | Devices past the age threshold with no notice raised yet |
| Notices open | Notices raised or given, not yet resolved |
| Closed | Collected in the end, disposed of, or cancelled |
| Whole register | Everything, in one list |
The tab badge counts the queue plus open notices, so you can see there is something to deal with without opening it.
Raising a notice
Pick the device, choose the state or territory the shop is in, and enter what you think the device is worth. Value matters because some states set different obligations at different values. From those two answers the register works out the notice period that applies, what has to happen at the end of it, and the earliest date disposal becomes possible.
What each state requires
| Where | What the register holds |
|---|---|
| NSW | Three value bands. Under $1,000: at least 14 days' notice, then disposal. $1,000–$20,000: at least 28 days' written notice, then sale by public auction. Over $20,000: an NCAT order is needed first. Surplus proceeds are unclaimed money. |
| VIC | Written notice, then hold the goods a further 28 days. Only the general rule is recorded — confirm with Consumer Affairs Victoria before disposing of anything valuable. |
| QLD | Advertise in a newspaper, then sell by public auction no earlier than 28 days after the advertisement appears — not 28 days after you wrote to the customer. Unclaimed proceeds go to the Public Trustee. |
| WA | Written notice, then disposal — but the notice period itself is not settled here. Record the disposal on Form 13 or 14 within 7 days, and keep the paperwork for 6 years. |
| TAS | CBOS publishes its own Goods Disposal Notice and value categories — use the CBOS form and its period, not this template alone. |
| NT | Sale by notice, or by order of a court. The notice period is not settled here — confirm it with NT Consumer Affairs. |
| SA, ACT | Not verified. No procedure is recorded, so no disposal date is calculated. The register will still hold your notice and your dates. |
Whatever the state, the caveats that apply are printed on screen next to the notice, along with the regulator to ring.
Where the notice period is not settled — South Australia, the ACT, and Western Australia's period specifically — no earliest-disposal date is produced. A wrong date would be worse than none: it would tell you it was safe to sell somebody's phone.
Printing it
Print notice produces an A4 letter — a letter, not a receipt, because it gets posted or handed over and may end up in front of a regulator. It carries yourshop name, address and ABN. The platform's own branding never appears on it.
A notice that has not been given yet prints marked as a draft. Once given, the letter reprints the wording that was actually stored at the time — so what you print later is exactly what the customer was told, even if the template changes afterwards.
Recording that it was given
Record how the notice reached the customer — Posted, Emailed, Handed over or Other — and the date. That date is what the notice period runs from, so the earliest lawful disposal date only appears once you have entered it.
Recording what happened to the device
Outcomes are Sold, Sold at auction, Recycled, Destroyed, Donated or Other, with what it fetched and where any surplus went.
- A disposal cannot be recorded until the notice has actually been given.
- Recording one before the earliest lawful date is possible, but it demands a written reason, and that reason stays on the record permanently.
- Only a supervisor or owner can record a disposal, and it is confirmed with a staff PIN.
A notice can also be cancelled — the usual reason being that the customer finally turned up. Cancelling asks for a reason and a PIN, and keeps the notice on the register: nothing is deleted.
Getting it out
Export register writes the whole register to CSV at any time — the evidence trail, in a form you can hand to an accountant, a regulator or your own solicitor.
Seeing the register needs the same permission as seeing repairs; raising and giving a notice needs the permission to update them. Recording a disposal is supervisor and above. See Roles and permissions.